Data Governance

Privacy Policy

Last Updated: August 2026 • Pearl Trips Lanka (Pvt) Ltd

1. Overview

Pearl Trips Lanka (Pvt) Ltd ("we," "our," or "us") respects your personal privacy and is committed to safeguarding your personal information. This privacy policy describes how we collect, handle, disclose, and secure your personal data when you visit our website (pearltripslanka.com) or communicate with our operations desk.

2. Information We Collect

When you submit an inquiry, request a bespoke tour proposal, or reserve transport, we may collect the following details:

Identity & Contact Information: Full name, primary email address, country of residence, and contact WhatsApp or telephone numbers.
Travel & Reservation Details: Planned arrival and departure dates, party headcounts (adults, children, infants), preferred accommodation categories, requested tour destinations, and vehicle type choices.
Operational Identity Copies: Passport numbers or identity documentation strictly when required by government agencies for national park permits, train seat bookings, or statutory hotel registries.
Technical System Metrics: IP address, device viewport, browser type, and essential language cookies to deliver reliable user experiences.

3. How We Use & Protect Your Data

We use your personal data strictly for legitimate business and travel coordination purposes:

To design and dispatch tailored itinerary quotes and cost breakdowns.
To secure reservations with vetted partner boutique resorts, national park safari jeeps, and train transfer authorities.
To facilitate 24/7 on-road chauffeur assistance and airport welcome coordination.

Zero Commercial Resale: Pearl Trips Lanka never sells, rents, or trades your personal information to third-party marketing firms. Data is shared exclusively with verified local service providers required to execute your confirmed itinerary.

4. Data Security & Legal Retention

We implement comprehensive organizational and technical security controls. All online payment settlements are processed externally via certified 256-bit SSL encrypted bank gateway partners. Client booking records are retained only for as long as necessary to fulfill the intended travel services and comply with statutory tax, audit, and legal mandates under the laws of Sri Lanka.

5. Contact Our Data Desk

If you have questions regarding our privacy practices or wish to submit a data rectification or deletion request, please reach out to our team:

✉️ Email: [email protected]

📱 24/7 Operations Desk: +94 76 171 5674

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Curating Island Experience...

1. Overview

2. Information We Collect

When you submit an inquiry, request a bespoke tour proposal, or reserve transport, we may collect the following details:

Identity & Contact Information: Full name, primary email address, country of residence, and contact WhatsApp or telephone numbers.

Travel & Reservation Details: Planned arrival and departure dates, party headcounts (adults, children, infants), preferred accommodation categories, requested tour destinations, and vehicle type choices.

Operational Identity Copies: Passport numbers or identity documentation strictly when required by government agencies for national park permits, train seat bookings, or statutory hotel registries.

Technical System Metrics: IP address, device viewport, browser type, and essential language cookies to deliver reliable user experiences.

3. How We Use & Protect Your Data

We use your personal data strictly for legitimate business and travel coordination purposes:

To design and dispatch tailored itinerary quotes and cost breakdowns.

To secure reservations with vetted partner boutique resorts, national park safari jeeps, and train transfer authorities.

To facilitate 24/7 on-road chauffeur assistance and airport welcome coordination.

4. Data Security & Legal Retention